This Privacy Policy describes how Decagon AI, Inc. ("Decagon," "Company," "we," "us," or "our"), operating this website at try-ai-agent.com, collects, uses, and shares information about you when you visit our website or inquire about our services. By using this website, you agree to the practices described in this policy.
We may collect the following categories of personal information:
We use the information we collect to:
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
By opting in to receive SMS/text messages from us:
We do not sell your personal information. We do not share SMS opt-in or consent data with any third party for any purpose other than facilitating delivery of messages you have consented to receive. We may share your information only in these limited circumstances:
Our website may use cookies and similar technologies to improve your browsing experience and analyze usage. You can manage cookie preferences through your browser settings.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. SMS opt-in records are retained to document consent in compliance with carrier and regulatory requirements.
Depending on your location, you may have rights to access, correct, or request deletion of your information. Contact us at info@try-ai-agent.com to exercise these rights. To opt out of SMS communications, reply STOP to any text message.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately.
We implement reasonable technical and organizational safeguards to protect your personal information. No method of internet transmission is completely secure and we cannot guarantee absolute security.
We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised effective date. Continued use of this website following any changes constitutes acceptance of the revised policy.
AI agents that resolve customer issues end to end — across chat, email, voice, and SMS. No hold queues. No escalations. Concierge-level service at any scale.
Decagon AI builds intelligent agents that help enterprises deliver concierge-level customer experiences. Our agents are always on, deeply contextual, and designed to handle real problems from start to finish.
When a customer reaches out — by chat, email, voice, or SMS — the agent handles the full conversation. It returns an answer, processes a refund, corrects a billing error, or rebooks a flight. No ticket opened. No hold queue. No handoff.
Decagon AI is headquartered in San Francisco, California, with offices in New York and London.
A single intelligence layer that keeps conversations consistent whether your customer reaches out by chat, email, voice, or SMS.
AI agents that handle your highest-volume support journeys — billing questions, account issues, order status, returns — fully resolved without human handoff.
Always-on resolutionNatural-sounding voice agents that handle inbound calls and run outbound campaigns. Appointment coordination, troubleshooting, and rebooking — no hold queue required.
Inbound + OutboundCompliant, opt-in SMS agents for transactional messaging, appointment reminders, service updates, and two-way support conversations — delivered at scale.
10DLC CompliantAgents that reach out before customers have to ask. User Memory retains context across sessions and channels. Outbound Voice initiates calls at exactly the right moment.
Spring 2026Decagon agents integrate with your existing CRM, helpdesk, order management, and knowledge base — no rip-and-replace required. Typical deployment takes 6–7 weeks.
Agent Operating Procedures (AOPs) are plain-language instructions your CX and ops teams write directly. They compile into code that handles real-world edge cases with precision.
When a customer reaches out, the agent resolves the issue in full — looking up accounts, issuing refunds, rebooking appointments, or answering questions — with no human in the loop unless escalation is needed.
Watchtower monitors 100% of conversations in real time. Duet analyzes transcripts, identifies gaps, and suggests AOP improvements — compressing what used to take days of engineering into minutes.
Reach out to learn how Decagon AI agents can serve your customers — fully, instantly, at any scale.